Scope, revisions and cancellations · Updated 16 September 2026
Revision and Refund Policy
Revision and cancellation arrangements belong in the written project agreement. This page explains the questions to settle before work starts and how to describe a request clearly. It does not replace the specific scope and payment terms agreed for your project.
Agree review points before production
The scope should identify the deliverables, revision rounds, approval contact and stages at which feedback is collected. A website may be reviewed by page or milestone; a video may have a script, sample and final-edit review. The project agreement determines the actual stages.
Consolidated feedback helps avoid conflicting changes. Identify the page, asset or version, explain what needs changing and connect the request to the approved brief. If several people need to approve the work, agree who supplies the final combined response.
Refinements and changes of scope
A refinement stays within the agreed direction. Examples might include adjusting approved wording or changing an image to another supplied asset. A new page, integration, video language, workflow or different creative concept can add scope. These examples illustrate the distinction; the written brief decides what is included.
Requests outside the scope may need a revised quote, timeline or later phase. Discuss those effects before extra work begins. A request described as a small edit can still affect other pages or integrations, so the impact should be checked rather than assumed.
Report a delivery problem clearly
If something does not behave as agreed, explain the expected result, the actual result and the steps that reproduce it. Include the relevant page or asset version and device where useful. Avoid sending private records or account passwords as evidence.
This helps distinguish a delivery issue from a new preference or changed requirement. The applicable correction, revision and support arrangements follow the project agreement; a general enquiry through this site does not establish an unlimited support commitment.
Refunds and cancellations
For custom service work, refund eligibility depends on the written agreement, payment stage and work already completed. If a project is cancelled before work starts, any refund or adjustment follows the agreed payment terms. Direct payment-gateway or transfer costs may be excluded where the agreement provides for them.
For a cancellation request, identify the project, the work approved and delivered so far, payments made and the outcome you are requesting. Any refund amount, remaining delivery or handover should be confirmed for that project. This page does not promise an automatic percentage or a fixed refund timeline.
Resolve uncertainty before accepting a quote
Ask about revision rounds, changed briefs, cancelled work, third-party charges and post-delivery support before starting. These details are easier to agree while the deliverables and responsibilities are being defined.
Use the published contact route for a project-specific question. Keep the written scope and approved changes together so both sides can refer to the same record.
Ask Rahul directly. Policies are part of the written scope for every project.